DIMENSIONS AND WEIGHT*
INTERNATIONAL EXPRESS
Worldwide express services.
Actual weight or volumetric weight applies, whichever is greater (volumetric: width x length x height/6000 = kg).
BUSINESS EUROPE
B2B overland services within Europe.
Volumetric weight applies (width x length x height/5000 = kg), provided that this is greater than the actual weight.
ECOMMERCE EUROPE
Overland service for shipments to private homes (B2C) from mainland Spain and Portugal to the rest of Europe, for single-package shipments up to 40 kg with home delivery, or up to 20 kg for deliveries to collection points (check availability).
Volumetric weight applies (width x length x height/5000 = kg), provided that this is greater than the actual weight.
IMPORTS*
Available for all International services: INTERNATIONAL EXPRESS, BUSINESS EUROPE and ECOMMERCE EUROPA, there is a supplement for non-EU countries. Imports destined for the Canary Islands can only be shipped through the INTERNATIONAL EXPRESS service.
The sender?s email and phone number are mandatory for the proper processing of the collection.
It is possible to make collections/deliveries in 3rd countries.
* Check the scope of the service with the franchise.
SPECIAL SERVICES AND ADDITIONAL SURCHARGES
FAIRS AND EXHIBITIONS
These are arranged deliveries that must be organized in advance (minimum period of 48 hours prior to requesting the service) and require an additional surcharge. We do not guarantee the service outside the EU. Please check with your franchise office.
PRIOR NOTICE PROCEDURE
Exclusive service for samples of alcohol, medicines, and food, to countries subject to FDA (Food and Drug Administration) controls. Please check with your franchise office.
RETURNS TO ORIGIN
For those expeditions that leave our installations, whose return is from customs and excise at origin or external mainland warehouses, ?15 will be invoiced regardless of the service contracted. If the return is from the destination or transit areas, the original export price will be invoiced.
E-ALERT AND PRE-ALERT SERVICE
Confirmation to the client of delivery with the date, time, person who received it, by sms or e-mail. Please check availability with your franchise office.
HAZARDOUS GOODS, TEMPORARY EXPORTS AND TRANSITS
Are not permitted.
CUSTOMS
Export SAD included in tariffs. For all other documentation related to customs clearance and procedures, please check with your franchise office.
It is the responsibility of the sender and consignee to be aware of the specific export conditions, as well as to provide the necessary documentation for clearance. We are not responsible for delays caused by the lack of proper processing/handling.
All charges and fines produced at customs that are not accepted by the importer will be passed on to the sender, as the one responsible for exportation.
SERVICE EXCEPTIONS*
SHIPMENTS OF PRODUCT SAMPLES TO NON-EC COUNTRIES
The original exportation invoice, and copy in pdf, needs to be taken to the client franchise office. Templates are available with the minimum mandatory information required. Please, check with your franchise office.
EXCLUDED GOODS
In addition to the goods excluded at national level, the following goods are excluded at international level: articles of unusual value, marketable securities, ivory and products derived from it, weapons, jewellery, pornographic material, hides/furs, passports, ID cards, car registration/license plates, plants, seeds, acivated credit cards, tobacco and products derived from it.
RESTRICTED GOODS
For shipments within the EU, there is free circulation with the possibility of inspection, in which case it is required that both the exporter and importer have licenses and documentation if required.
Perfumery, medicines, olive oil, leather goods or derivatives, and non-perishable foodstuffs.
Check the scope of the service with the franchise.
